FAQ

Discretion and Privacy
  • All deliveries are sent with plain packing.
  • “Zen Condoms” will NOT appear on your bank account statement.
  • We will never give your details to another company to use to market to you.

P&P
  • P&P is FREE!

Delivery
  • We deliver only within the UK.
  • We will normally post your order the next day. However, we promise a 30 day delivery period to cover stock unexpectedly running out and us having to re-order from the manufacturer.

Payment
  • Our checkout accepts payment using VISA, MasterCard, Electron, UK Maestro and Solo. You can also checkout through PayPal or Google Checkout. PayPal and Google Checkout both allow you to create an account and associate a credit card with the account. The process is very simple and makes future purchase much quicker.

Satisfaction
  • If you are not satisfied with your order we will do everything we can to sort out your problem. If you are still not happy you can ask to have your order returned and your money refunded within 30 days of your purchase.

Marketing
  • We send occasional marketing emails to our customers with special offers as and when we can negotiate them with the the manufactures. If you want to opt out of these emails you can do this here, or the emails themselves contain an subscribe link.

VAT
  • VAT on Condoms is 5%